Email Support Portal Ticket System Setup

Custom Branded for your Business

Setup only. Subscription needs to be purchased separately.

This is an automatic email support ticketing system that you can customise & configure from the staff dashboard. The website visitors & customers will see the enquiry form and help pages attached to your main website.

A great customer support system is paramount for any busy business. Organise your emails by departments. Use pre-configured responses, response templates & signatures.

Benefits

• Give your customers the superior service they deserve while making it easier for your staff.
• Create a detailed category based FAQ self-help pages for customers and reduce the email traffic.
• Complete email ticketing support portal.
• Full of popular features.
• Simple and Easy to use.
• Configurable SLA

Main Features

• Multiple users with separate emails & signatures.
• Minimal interface making is easy for staff & customers to use.
• Unique ticket number for each customer enquiry. Subsequent replies join up with the same ticket.
• Send & receive emails from the same portal.
• Automatic email retrieval from account of your choice.
• Unlimited pre-configured responses.
• Set priority for enquiries automatically, manually and update later in bulk.
• Create and manage departments to organise enquiry in groups e.g. Sales, Lead, Post Sales, Returns, Finance etc. You can then assign different staff for each department.
• Set reminder time for emails.
• Auto response emails.
• Allow various types of attachments to enquiry email. You can limit the file size.
• Comprehensive setup section for options for security, email, templates, users etc.
• Your choice of multiple extra fields for the initial enquiry form.
• Bulk actions for multiple emails e.g. change department, status etc.
• Clearly displayed Answered & Closed enquiries. You can reactivate closed enquiries easily, if required.
• No fixed term contract.

This is a full featured advanced yet simple to use email customer response ticketing system with built-in categorised help pages that looks like a sub website attached to the main website. Ideally, you would like to use it at a sub domain. We will configure and get it going for you in no time.

As a standalone system, it is really the best solution for small to medium businesses with its own separate secure login. It gives us flexibility to host and maintain this system away from the main website hosting server. Which means, it doesn’t effect your website speed if this support system gets busy.

To the website visitors and customers, this support portal will appear to be part of the website with matching branding displayed on all pages, forms & emails.